Refund policy

*RETURNS AND EXCHANGES**

Underwear and socks are personal items, so this policy is stricter than most and we
would rather say so plainly than bury it.

All sales are final.

We do not offer refunds on opened or worn items.

We exchange for size only, and only if the item is unopened.

 If the packaging is sealed and unworn, we will exchange it for a different size in the same style within 30 days of delivery. You cover return postage; we cover postage on the pair we send back.

To start an exchange, email order.loyalcollection@gmail.com with your order
number and the size you need. Do not send anything back before you hear from us, as
we cannot process a package we are not expecting.

Damaged or wrong item. If a piece arrives faulty, or we sent the wrong thing,
that is on us. Email us within 14 days of delivery with your order number and a
photograph and we will replace it or refund it in full, including postage. This is
separate from the exchange policy above and no return postage is charged to you.

Free items. Where a balaclava or a pair of socks is included free with a
purchase, it is part of that order. If the order is refunded, the free item comes
back with it.

Your statutory rights are not affected by this policy.

Questions: order.loyalcollection@gmail.com