Help

Ask us anything

Most answers are below, because most of the questions are the same six. If yours is not there, write to us and a person will answer.

order.loyalcollection@gmail.com We answer within two business days

When does it arrive

Standard is $8.00 and takes 3 to 5 business days. Express is $15.00 and takes 2 to 3. Orders over $70 ship free.

Everything ships from New Jersey, so the east coast is usually the fast end of that range and the west coast the slow end. We ship within the United States only.

Shipping policy

Can I send it back

Underwear is a personal item, so this is stricter than most and we would rather say it plainly than bury it. All sales are final.

We exchange for size only, and only if the packaging is unopened, within 30 days of delivery. If it arrived damaged or we sent the wrong thing, that is on us: email within 14 days and we replace it or refund it in full, postage included.

Returns and exchanges

Are the free socks real

Yes, and there is no code. Put any two boxer briefs in the bag, add a pair of socks, and the $14 comes off at checkout. A three pack counts as two.

The socks have to be IN the bag for the discount to find them, which is why the site keeps telling you to add them. That is how the mechanism works rather than a catch.

Shop socks

Which ones come with the balaclava

Six prints ship with their matching balaclava. No code and no minimum. Brick Graffiti, Gorilla, Spiderweb, Cityscape, Loyal Gang and Lion.

It is the same artwork as the boxer, cut for the head. It is in the box, not a separate order.

See the prints

What about the giveaway

One winner takes six pairs, picked by you rather than a bundle we chose. Free to enter, no purchase necessary.

Entry closes 21 September 2026 and the draw is on or about 23 September. The winner is contacted by text on the number they entered with.

Enter the giveaway

Wholesale, press, or something else

Same address, and it reaches the same person. Say which one in the first line and it gets to the right place faster.

For wholesale, tell us the shop, the city and roughly what you are looking at, and we will send the line sheet and terms rather than a form.

Still stuck

Tell us what happened. If it is about an order, the order number saves us both a round trip.

It is on your confirmation email. With it we can answer in one reply instead of three.